Job Description
Position Summary: The IT Director is responsible for management and oversight of resources in order to plan, provision, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.

Direct reports include both Infrastructure and Helpdesk resources to provide efficient IT Services to the organization

Reports to: CIO
Direct Reports: IT Manager, Infrastructure resources (System Admins and Network Admins)
Department: IT
Status: Non-Exempt
Last Updated:

Areas of Responsibility:

• Infrastructure planning, project management and budgeting
o Work with Facilities and other areas of the organization to define and implement IT changes as it relates to new site buildouts and expansion of existing areas
o Work with senior technical leads to understand and implement technology direction. Work with Chief Technology Officer who sets direction and assists in planning
o Planning and Budgeting around IT infrastructure strategic plan implementation over the course of the fiscal year
o Point of Contact for ordering major equipment
o Definition, implementation and management of process and procedure as it relates to all IT staff (Helpdesk and SA)
• Oversight and coordination of all SA Engineering and Provisioning, whose responsibilities include:
o Engineering of SA-related solutions for various project and operational needs.
o Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
o Install and configure systems such as supports infrastructure applications or Asset Management applications.
o Develop and maintain installation and configuration procedures.
o Contribute to and maintain system standards.
o Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
• Oversight and possible participation in Operations and Support
o Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
o Perform regular security monitoring to identify any possible intrusions.
o Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
o Perform regular file archival and purge as necessary.
o Create, change, and delete user accounts per request.
o Coordination of a help desk ticketing system
o Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.

o Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
o Integrate with third-party support/systems organization to plan, implement and support infrastructure

• Maintenance
o Work with the support organization Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
o Plan and implementation of upgrades and configuration of system software that supports organization infrastructure applications or Asset Management applications per project or operational needs.
o Maintain operational, configuration, or other procedures.
o Perform periodic performance reporting to support capacity planning.
o Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
o Maintain data center environmental and monitoring equipment.

• Personnel Management
o Manages, sets training plans, and orients all direct reports and cross trains employees to support the many different electronic systems required for daily business.
o Maintains and supervises all direct reports to a staffing level that supports the organization’s needs.
o Evaluates direct reports according to personnel policies.
o Resolves conflicts in a timely and professional manner, seeking consensual solutions.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Professional certifications as appropriate.
• Knowledge of current trends in electronic medical records. (preferred but not required)
• Demonstrated experience with standard software applications, including MS Office, Windows. Database management skills with ability to produce reports. Ability to use advanced computer functions including navigating the Internet. Ability to manipulate, analyze and interpret data.
• Familiarity with support and troubleshooting of personal computers.
• Sensitivity to the needs and situations of a multi-cultural population from a variety of income levels.
• Ability to work in a fast-pace environment
• Strong communication skills
• Cisco Networking familiarity, certification a plus
• Must have a strong dedication to customer service.
• Training ability/experience a plus

Education/Experience:

• Bachelor’s degree with a technical major, such as engineering or computer science or equivalent; or four to ten years related experience and/or training; or equivalent combination of education and experience.
• Systems Administration/System Engineer on the job experience; Certification in Microsoft (Active Directory, Exchange, MS SQLServer) as well as other clinic specific systems a plus
• Two to Four years system administration experience.
• Two to Four years of IT Management Experience

Language Skills:
Bilingual in English and Spanish, both written and verbal a plus.

Mathematical Skills:
Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals.

Licenses and Certification:
Technology certificates or a core component of education or experience.

Reasoning Ability:
Ability to recognize problems, collect data, and establish facts.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit ergonomically correctly; use hands to finger, handle or feel, ability to talk and/or hear. The employee is required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 75 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. Repetitive motion with word processing and data entry. Heavy phone use.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice.

Pleae forward resume with salary requirements to fmejias@institute2000.org

The Institute for Family Health was one of the first community health centers in New York to adopt electronic health records and is a recognized leader in the field of health information technology. Learn more about our work with Health Information Technology.

The accreditation recognizes the Mid-Hudson Family Practice Residency’s Osteopathic Program as a high quality program that meets requirements in training, policies and procedures.

The residency program trains both MD and DO residents in inpatient and outpatient care. Residents learn to treat the entire family, from newborn through the end of life, with an emphasis on continuity of care. The goal of the Osteopathic Program, directed by Bridget Foy, DO, is to train the finest osteopathic family physicians.

The webcast is part of a series called Recovery Month, which promotes the message that behavioral health is critical to overall health, prevention is key, treatment works, and recovery in all its forms is possible. This webcast highlights the emerging findings about prevention, treatment, and recovery from the National Institutes of Health, and explores the relationship between mental health disorders and substance abuse.

To view the webcast please click here: New Trends and Implications: Discoveries and Developments in Behavioral Health, and then click on the “Complete Program” link.

Institute honorees included founders: Neil Calman, MD, president and CEO and Yvonne Eisner, RN, FNP-BC, clinical director for the Bronx region; and emerging leaders: Eric Gayle, MD, regional medical director; Francesco Leanza, MD, residency director; Sarah Nosal, MD, medical director; and Michelle Pichardo, MPH, Epic program manager.

The evening included remarks from the president of the National Association of Community Health Centers, Tom Van Coverden, and the founder of the first community health center in the United States, Jack Geiger, MD, about the history of community health centers and the important role they play in providing access to care to people all over the count.

Other Institute guests included Nicole Nurse, RN, MBA, senior vice president of clinical affairs, Maxine Golub, MPH, senior vice president for planning and development, and Susanne Callahan, MPH, assistant vice president for planning and development.

 Institute for Family Health

Job Description

Position:         Nurse Manager              

Reports to:    Senior VP Clinical Operations    

Location:       

Summary:

The Manager is a registered nurse with accountability for clinical care of a designated patient care service area.  The manager is responsible for assessing, identifying, planning, implementing and evaluating the processes, technology, personnel and facility needs required to achieve patient outcomes safely in a patient centered environment.  The Manager demonstrates knowledge of the principles of human growth and development throughout the life span and the ability to guide the care teams in identifying patient/family needs relative to age, specific requirements and in accordance with Standards and policy and procedure.  The manager takes an active role in the teaching of residents in the clinical care setting, as Phillips Family Practice is a training practice for family medicine house staff.

Is cognizant of the philosophy, standards, objectives and policies of the Residency, the Department and the Organization.

EDUCATION REQUIRED          

• AAS/BS in Nursing or equivalent            Bachelor’s Degree Preferred

EXPERIENCES AND/OR SKILLS REQUIRED

• ·Minimum of three (3) years experience in an Ambulatory/Medical Surgery/ER setting preferred.
• ·Minimum of two (2) years nursing experience
• ·Demonstrated ability to perform venipuncture and administer medications including immunizations
• Demonstrated experience with telephone triage and diagnosis procedures.
  • ·Bilingual, Spanish preferred
  • ·Demonstrated ability to provide quality care to patients and guide nursing staff.
  • ·Demonstrated ability to plan, make decisions, organize, and direct the work of others
  • ·Demonstrated organizational, clinical, and interpersonal skills
  • ·Demonstrated ability to problem solve using critical thinking
  • ·Demonstrated basic computer skills including typing

      LICENSES/CERTIFICATIONS REQUIRED

• Licensed Registered Nurse in New YorkState
• Current BCLS
• Current Infection Control Certificate
• Current Child Abuse Certificate

Please send your resume to fmejias@institute2000.org

Position:          Network Administrator         

Reports to:      Chief Technology Officer

Primary Location:       16 East 16^th Street, New York, NY 10003or

279 Main Street, New Paltz, NY 12561

Summary:       
The Network Administrator for the Institute of Family Health will primarily be responsible for data communications and networking activities in support of the user community but also support and backfill the server administrationfunctionsin time of need.  Conversely, the Network administrator will document and cross-train the System Administrator(s) on how to work with the network as his/her secondary support.  The Network Administrator will take the strategic direction of the Institute’s CTO and implement in the manner described.  Planning, designing, implementation and documentation is to be produced for all sites and large scale changes. The Network Administrator will integrate with the existing ticketing system for not only troubleshooting resolution of level 2/3 items but also for tracking and completing project based and change management activities. This position is responsible for maintaining the computing environment of The Institute by identifying network requirements; installing upgrades; monitoring network performance and proposing/getting approve and implementing networking changes designed to increase resilience, performance and security for the core business applications.

EDUCATIONAL REQUIREMENTS

• High School diploma or GED required, BA/BS in Computer Science or related field preferred.

EXPERIENCE AND/OR SKILLS REQUIRED

• Cisco CCNA certification, CCIE (a plus), Cisco Routing and Switch configuration, Site to Site VPNs, Policy Based Routing, VLANs, Port Channeling and Trunking, Networking in support of Storage and VMWare configuration. Network Performance Tuning, LAN Knowledge, Network Design and Implementation, Problem Solving, Strategic Planning, Multi-tasking, Quality Focus, Coordination, Technical Understanding, Quick Study, Excellent verbal and written skills.

PHSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, and use hands and fingers to handle and feel. The employee is frequently required to climb or balance and talk and hear. The employee is occasionally required to stoop, kneel, crouch and crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Please forward resume to fmejias@institute2000.org

Position:          IT Manager

Reports to:      IT Director

Primary Location: 16 East 16^th Street, New York, NY 10003

Summary:       
The IT Manager will be responsible for managing end-user technology for all Institute sites; including but not limited to: all end-user hardware, software, connectivity to the organizations networks, desktop security, configuration, deployment, and upgrading and maintaining acceptable levels of stock. He/she also manages and directs all aspects of Helpdesk Desk (Level 1) and Desktop Support (Level 2) personnel, their time, attendance the dispatching to remote sites and all associated business processes.

EDUCATIONAL REQUIREMENTS

• High School diploma or GED required, BA in Computer Science or related field preferred.

EXPERIENCE AND/OR SKILLS REQUIRED

• Minimum of 3 years of experience in a similar role
• Demonstrate proficiency with desktop systems, software and printers including configuration, imaging, and troubleshooting
• Demonstrate accuracy and  thoroughness in completing work assignments
• Must be able to work both independently and as part of a team
• Demonstrate interpersonal, organizational and communication skills
• Must be willing and able to travel between sites as needed. Day trips and overnight stays are required on occasion within 100 mile radius.
• Computer or software certifications a plus

PHSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, and use hands and fingers to handle and feel. The employee is frequently required to climb or balance and talk and hear. The employee is occasionally required to stoop, kneel, crouch and crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Please forward resumes to fmejias@institute2000.org

NYSHealth Foundation Diabetes Campaign, New York State Academy of Family Physicians

March 10, 2011

View webinar

In the U.S., most medical students choose to practice as specialists because of the significantly higher salaries compared to primary care. This trend leaves some high need communities without enough doctors. In addition to the Harlem Residency, the Institute also operates the Beth Israel Family Practice Residency and the Mid-Hudson Family Practice Residency.