N/A

• Demonstrates the ability to perform clinical/technical/service/administrative tasks.

• Provides patient care in accordance with the Institute for Urban Family Health’s nursing policies and procedures.

• Implements nursing care in accordance with the patient’s plan of care.

• Demonstrates competency in performing treatments and procedures.

• Documents nursing interventions and patient responses.

• Demonstrates ability to safely administer any medication allowed by N.Y. State Law and in accordance with Institute for Urban Family Health’s and Beth Israel’s policies and procedures.

• Demonstrates knowledge of action, dosage and side effects of medications.

• Demonstrates knowledge of physiological and psychosocial principles.

• Communicates changes in the patient’s conditions to the registered nurse.

• Utilizes all available resources in the delivery of care and consults appropriately with interdisciplinary nursing team and other appropriate health care providers.

• Reflects continuous quality improvement in performance.

• Participates in patients/family referrals to Medical Center and community resources under the registered nurse.

• Assures patient safety.

• Implements the learning objectives identified by the registered nurse/health team.

• Provides, when appropriate, instructions to the patient, family or significant other.

• Reports problems encountered in health teaching to the registered nurse.

• Provides information regarding community resources and support services.

• Documents evaluation of patient education provided.

• Monitor and manage inventory of clinical supplies for the practice

• Manages time and attendance for all nursing staff.

• Develops and manages nursing schedule utilizing available resources to ensure adequate staffing

• Acts as point person for all questions related to nursing.

• Assists with the assessment of the physical and psychosocial status of individuals and accurately documents information.

• Obtains and records assessment data so that they are accurate, complete, and accessible.

• Reports any unusual occurrence regarding pts/families to the Provider

• Is able to administer medication and give immunizations appropriately

• Administers medication and immunization in knowledgeable and safe manner.

• Assists providers with diagnostic procedures and treatment inclusive of venopucture and I.V. therapy

• Appropriately provided health teaching and counseling to patients and families.

• Maintains the privacy and dignity of the patient(s) at all times

N/A

• Sets priorities, and delivers care to meet the needs of patients.

• Monitors and facilitates patient flow in the clinic area.

• Assists the health teams during emergencies.

• Supplies and equips work area appropriately

• Maintains a safe environment conducive to patient care.

• Informs the Nurse Manager/Medical Director of need for supplies/equipment

• Assesses the physical environment and reports conditions which impact safety

• Operates equipment and performs all duties in a safe manner.

• Initiates immediate and appropriate action in emergency situations

• Checks for availability, and working order of emergency equipment and supplies.

• Functions in a calm and safe manner during emergency situations.

• Aware of and performs expected role in fire drills, evacuation procedures, and internal/external disaster plan.

• Participates in practice of emergency procedures.

• Practices infection control standards

• Is up to date in infection control, fire, and safety disaster plan.

• Performs phlebotomy functions.

• Demonstrates the knowledge and skills necessary to provide care, based on physical, psychosocial, educational, safety, and related criteria, appropriate to the age of the patients served in assigned area.

         Neonate/Infant    Pediatric   Adolescent   Adult   Geriatric   Not Applicable

• Adheres to the organization’s policies regarding time and attendance.

• Complies with accepted dress code and maintains a professional image.

• Demonstrates reliability and trustworthiness.

• Manages time and other resources to meet established goals within the agreed upon time frames. 

• Demonstrates flexibility in the acceptance and completion of work assignments.

• Participates in the department’s performance improvement activities.

• Maintains patient/employee confidentiality in the management of information.

• Arrives on duty, and departs at designated times

• Provides proper identification of absences and tardiness.

• Absences and latenesses are within acceptable limits.

• Adheres to nursing department dress code.

• Wears identification badge while at work location

• Observes the Health Care System’s compliance policies.

• Participates in the development of other staff members.

• Meets regulatory, licensure and annual health assessment requirements.

• Identifies learning strengths and needs

• Utilizes learning resources.

• Must be a contributing member of selected committees of the Nursing Service OrganizationsAdd additional Educational/Professional Development skills here.

• Demonstrate a willingness to evaluate own nursing practice

• Keeping abreast of current nursing literature

• Identifies and seeks opportunities to learn

• Attends nurse related educational programs both inside and outside of the institute, and shares info with colleagues.

N/A

• Participates in Continuing Education and other learning experiences

• Shares knowledge and skill by orienting new personnel in the area.

• Availing self of continuing education programs.

• Demonstrates a professional, courteous, and respectful attitude in dealing with patients,

Families and significant others.

• Displays courtesy, tact and patience during interactions with all members of the hospital staff and extended community.

• Demonstrates a professional, courteous and respectful attitude in dealing with clinical practice staff.

• Ability to work under pressure

• Flexible and adaptive to new or changing requirements and unforeseen situations.

• Supports and encourages good relations within the unit and with other disciplines/departments

• Demonstrates effective verbal and written communication skills.

• Provides guidance and support to unlicensed personnel

• Works well individually or within a group during crisis/emergency situations

• Submits legible and accurate enrollment and applications

• Adheres to established lines of communication

• Work in a collaborative and cooperative manner with all members of the health care teams.

• May be required to perform other duties as assigned or when necessary.

N/A

• Demonstrates the ability to perform clinical/technical/service/administrative tasks.

• Checks in patients and notifies providers that patient is present.

• Monitor and update charts:
  • Enter date of visit, department, and provider name on daily log sheet.
  • Add sheets to medical records.
  • Place and document radiographs in/on X-ray folders.
  • Place treatment plans, periodontal charts, informed consent forms, referral forms, and contracts for complex treatment into the dental subdivision of the comprehensive medical records.

• Records patient appointment data daily (i.e. no shows, cancellations, emergencies, payment source {Medicaid, self-pay, etc.})

• Takes and process radiographs as directed by the dentist/ hygienist.

• Assists dentist/ hygienist with patient care.

• Follows OSHA standards of infection control under CDC guidelines endorsed by department, organization, and overseen by Infection Control Officer.

• Maintains supplies and instruments in dental operatory.

• Maintains dental laboratory, process instruments, and monitor lab cases (check-in of lab cases, pouring impressions where indicated, storing cases, sending out lab cases, completing lab log sheets, etc.)

• Follows weekly and monthly maintenance procedures for all sterilization and radiograph developing equipment.

• Demonstrates the knowledge and skills necessary to provide care, based on physical, psychosocial, educational, safety, and related criteria, appropriate to the age of the patients served in assigned area.

         Neonate/Infant   Pediatric   Adolescent   Adult   Geriatric   Not Applicable

• Is punctual and maintains a satisfactory attendance record.

• Is appropriately attired for the office

• Demonstrates reliability and trustworthiness.

• Effective in taking action without being told (taking initiative)

• Manages time and other resources to meet established goals within the agreed upon time frames. 

• Demonstrates flexibility in the acceptance and completion of work assignments.

• Participates in the department’s performance improvement activities.

• Maintains patient/employee confidentiality in the management of information.

• Observes the Health Care System’s compliance policies.

• Contributes to a cooperative, friendly and mutually supportive work environment: a “team” player.

• Participates in the development of other staff members.

• Meets regulatory, licensure and annual health assessment requirements.

• Identifies learning strengths and needs

• Utilizes learning resources.

• Demonstrates a professional, courteous, and respectful attitude in dealing with patients, families and significant others.

• Displays courtesy, tact and patience during interactions with all members of the hospital staff and extended community.

• Demonstrates a professional, courteous and respectful attitude in dealing with clinical practice staff.

• Answers telephones in an appropriate, professional manner, make patient appointments and schedule patients in the appropriate appointment slot. 

• Assists patients in solving particular problems and refers the patient to the Dental Coordinator or Dental Director if it cannot be handled to the patient’s satisfaction.

• May be required to perform other duties as assigned or when necessary.

A.  Clinical/Technical/Service

N/A

• Participates and supports the health team in the direct patient care under the supervision of an RN/LPN/NP.

• Demonstrates the ability to perform technical/service/administrative tasks

• Schedules patients appointments

• ·Takes and monitors vital signs.

• Performs heights, weights.

• Performs phlebotomy and finger sticks.

• Performs electrocardiograms.

• ·Performs vision and hearing screening.

• Performs routine maintenance/cleaning of equipment and instruments.

• Responsible for performing complete registration of patient’s clinical, financial and demographic information.

• Maintains patient charts/records/clinic logs and database in health center.

• Notifies appropriate personnel regarding any malfunction in equipment.

• Assists in inventory control for medical supplies.

• Collects specimens.

• Retrieves lab, pathology and diagnostics data from the outside laboratories.

• Translates as needed.

• Provides instruction and information to patients.

• Acts rapidly and calmly during emergencies, initiates CPR and provides the necessary items called for by the team.

• Performs any and all duties involving direct patient care as assigned by the RN/LPN/NP within the framework of the New York State Nurse Practice Act and Policy and Procedures and the organization.

• Provides no-show to providers for review and follow up on no-shows as documented in chart.

• Documents as required by organization’s policy.

• Complies with organization and departmental policies and procedures.

• Chaperones for examinations as indicated by nursing staff and prepares patients for physical examinations as indicated.

• Restocks exam/treatment rooms and monitors inventories of non-biological stock.

• Assists patients with referrals as needed.

• Keep examination rooms neat and clean.

• Ensures that all equipment is sterilized on a weekly basis.

• Performs other duties as deemed necessary by the Nurse Manager.

• Demonstrates the knowledge and skills necessary to provide care, based on physical, psychosocial, educational, safety, and related criteria, appropriate to the age of the patients served in assigned area.

• Greets and checks in patients and assists them in accessing services in a timely manner.

• Schedules patient appointments in Epic system.  Makes reminder and “no show” calls, and provides schedule information to the practice.  Prints, schedules, and confirms appointments.

• Responsible for performing a complete registration of patient clinical, financial and demographic information into the Epic system.  Responsible for the integrity of the data.

• Verifies insurance coverage.

• Sends correspondence to patients’ residence in order to remind, recall or reschedule appointments.

         Neonate/Infant    Pediatric   Adolescent   Adult   Geriatric 

   group.

   treatment.

• Demonstrates the ability to set priorities and organize work.  Identifies, reports and solves problem effectively.

• Writes legibly and places initials on all work completed.

• Participates in the department’s performance improvement activities.

• Maintains patient/employee confidentiality in the management of information.

• Participates in the development of other staff members.

• Meets regulatory and annual health assessment requirements.

• Identifies learning strengths and needs

• Utilizes learning resources.

• Assists with the orientation of new employees.

• Participates in QI projects as directed by the nurse manager or Supervising Nurse Practitioner

• Attends in-services/conferences and completes regulatory requirements as directed.

• Notifies appropriate staff of patient’s status.

• Helps to maintain a therapeutic and clean environment.

• Follows spoken and written directions and responds appropriately to constructive feedback.

• Completes all necessary forms in an accurate and timely manner.

• Is punctual and maintains a satisfactory attendance record.

• Practices the principles of customer service training.

• Ability to assume new assignments.

• Practices the principles of customer service training.

• Uses proper telephone etiquette.

• Ensures that all patients, visitors and guests, as well as co-workers receive personalized, prompt attention and are treated with receptiveness, dignity and respect.

• Demonstrates good judgment, discretion and ability to problem solve.

• Demonstrates professionalism in attitude, dress, decorum and interactions with patients, clients and co-workers.

• Demonstrates a professional, courteous, and respectful attitude in dealing with   

patients, families, significant others, staff and extended community..

• Practices as a member of the interdisciplinary care team via effective and respectful communication and collaboration.

• May be required to perform other duties as assigned or perform other duties when necessary.